At Smith+Nephew, global medical technology company, we design and make technology that takes the limits off living, and we help healthcare professionals achieve the same goal. Together we improve life, while also improving performance. This formed the basis for our purpose, #LifeUnlimited, and our culture pillars of Care, Collaboration and Courage.
Care means that we show empathy and understanding for each other, our customers and patients.
Collaboration means we work together as a team, based on mutual trust and respect.
Courage is about continuous learning, innovation, and accountability.
Currently we are looking for someone to join our Wrocław’s centre on position of:
Order Management Specialist
The Order Management Specialist will support all aspects of order entry and order management for sales and consignment orders received for assigned geography primarily Poland but also Austria, Switzerland could be in scope. The role will ensure all orders are processed accurately and on time, within agreed KPI targets. We offer undeniable great working environment, giving plenty of opportunities for growing within the company and of course great benefits package for our employees.
Your role:
- support all aspects of order entry and order management for sales and consignment orders received for assigned geography (Poland/Austria/Switzerland)
- ensure all orders are processed accurately and on time, within agreed KPI targets
- work closely with in-country Customer Service teams to ensure complete alignment on deliverables and all necessary customer communication is completed
- process all sales orders received immediately, utilizing the appropriate exception and communication
- processes when any issue preventing our ability to match customer demands is identified
- proactively contribute to the order management accuracy and turnaround targets for the department are met and exceeded where possible
- support the day to day management and growing customer adoption of "Electronic Data Interchange" (EDI) by proactive support of the achievement of the "Perfect Order"
- communicate regularly with Domestic Customer Service teams and resolve issues identified with urgency
- meet company KPI targets related to order entry accuracy, EDI management, delivery cut off times, invoice accuracy and complaint resolution
What we are looking for:
- 0-3 years of experience on a similar position
- master’s or bachelor’s degree
- Fluent Polish
- knowledge of English
- German would be beneficial but not necessary
- SAP experience preferred
- good knowledge of MS Office
- communication, teamwork, attention to detail, flexibility and strong problem solving
Location: Wrocław
at Smith+Nephew we offer:
private health care | multisport card | life insurance
subsidies for trainings | postgraduate studies
train the trainer program | mentoring program
annual bonus | company stock saving plan | recognition program
subsidized meals and fruit | integration parties
possibility of working remotely | flexible working hours
relaxation zones in the modern workplace
#LI-KW2
