First Entertainment Credit Union is looking for a Member Services Office II (MSO II) to join the team. The ideal candidate values the interactions they have with people on a consistent basis and love developing new relationships. At First Entertainment Credit Union the Member Services Officer II provides efficient, effective, and timely service to branch members. From promoting new products and services, speaking with members in person and on the phone, the MSO II models the highest level of service and with understanding that we must find the solution in every interaction.
This is a full-time, onsite non-exempt role, reporting to the Branch Manager in our Culver City location.
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Responsibilities- Serve as a centrical asset to the funding of our member's consumer loans by following up on new and pending consumer loan applications.
- Coach and develop others within the branch and assist with the originating, processing, and funding of various consumer loans offered by the credit union.
- Regularly meet or exceed the quality control standards set for the loans funded.
- Act as the outbound calling spokesperson for new promotional and pre-approval campaigns.
- Properly handle member's cash with precision and energetically address and resolve all member’s requests, inquiries, and questions.
- Aid our members with their opening and closing of various accounts offered by the Credit Union by following up with new account holders in person or by phone.
Qualifications
- High School Diploma, G.E.D. or equivalent.
- Some college coursework preferred
- Strong written and verbal communication skills.
- At least two (2) years of experience operating in a Financial Services Representative or Member Service Representative type capacity at a full-service financial institution.
Who We Are
Named one of the top 10 Credit Union in California by Forbes, First Entertainment Credit Union has been the financial ally since 1967 for the creators of entertainment and those who support them. With more than 2.1 billion in assets and over 90,000 members, we are constantly looking for talents to help us build a high trust, high performance and workplace of choice culture while growing our business. As a teammate, you will enjoy an inclusive workplace culture and an employer-of-choice environment.
At First Entertainment Credit Union we believe Your Story Matters and that includes our members, employees, community, and those interested in joining our growing team.
Our Hiring Philosophy
First Entertainment Credit Union supports Pay Transparency and considers many factors, such as your experience, skills, certification, location, job grade while determining your compensation package. Pay decisions are also guided by our financial means as well as analyzed against our internal equity. We are committed to competitive pay and offer benefits in accordance with our compensation philosophy. Our good faith estimate for this position is as follows:
The minimum and maximum annualized hourly base range for this position is $20.26 to $30.39 in California. The target starting hourly rate is between $20.26 to $25.33.
First Entertainment Credit Union is also an Equal Opportunity Employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status regulated by law. If you need any reasonable accommodation to complete this application, please contact our People Operations team at FirstEntPeopleOps@firstent.org.
Our Benefits and Perks
- Rich healthcare benefits and retirement plans, including profit sharing opportunities.
- Market competitive pay and bonus earning potentials.
- Generous time off plans, including PTO, Sick time, holidays, Volunteer time-off and more.
- Robust Learning and Development programs to support personal and professional growth.
- Tuition and Education reimbursement program up to $5,250 annually.
- Commitment to DEIB (Diversity, Equity, Inclusion and Belonging) and opportunities to help make an impact on the communities.
- Employee-only financial readiness offerings (discounts on loan rates and fee waivers).
- Various stipends and accommodations to support an agile work model (Hybrid schedule and WFH and technology stipends are available for various roles).
- Meaningful wellness programs through CALM subscription and employer-paid EAP as well as Fitness Reimbursement.
- Unlimited referral bonus earning potential up to $5,000.
- Team building and cross functional events throughout the year, and more!
