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Summary
We’re looking for an individual who embodies the luxury lifestyle experience. An ideal Thompson team member has a passion for creating unique experiences, that can quickly perpetuate a culture of great design and superlative service, with a sharp sense of humor. This candidate will have a passion for exceptional hotel service and who can express that belief in an atmosphere of spontaneity and authenticity. These individuals have the ability to influence the overall restaurant experience by their interactions that include providing table accommodations and offering menu recommendations.
Essential Duties/Tasks/Responsibilities
- Maintain a Smile
- Greet guests genuinely with
- Seat guests promptly at a table
- Pre-set for the number in the party and according to guest preferences
- Set up host/hostess stand
- Answer phone calls according to Thompson standards
- Maintain a station chart and cover count for the restaurant
- Assist F&B team as needed during peak hours
- Assist managers in opening and closing.
- Control heavy volume at Restaurant entrance.
- Have knowledge of whole property.
- Inform the guest about all dining options
- Introduce server to guest.
Knowledge/ Skills
- Knowledge of gust service etiquette and proper food and beverage serving techniques
- Ability to perform all host-related tasks and proficiently use job-related software, property management systems and office equipment
- Ability to remain calm in various situations, use sound judgement and effectively solve problems
- Ability to work quickly, prioritize, and maintain service at multiple tables at a time
- Ability to read and interpret documents such as safety rules and procedural manuals
- Ability to demonstrate cash handling procedures and calculate figures and amounts such as discounts, commissions, upgrades and percentages
- Strong written, verbal, and interpersonal skills
Minimum Qualifications
- A true desire to satisfy the needs of others in a fast paced environment.
- Refined verbal communication skills.
- Must be able to work weekends
Work Environment/Conditions
- Must be comfortable working in a shared space, with constant noise, without the use of a private office.
- Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.
Physical Demands
- While performing the duties of this job, the incumbent is regularly required to see, hear, reach, use fingers to handle and feel, and stand and walk up to 8 hours on a daily basis.
- Push, pull, and lift up to 20 lbs.
