Position Title: Advising Assistant
Organization: CIS Abroad
Location: Anywhere in the US
$ads={1}
Number of Weekly Hours: Part-time (non-exempt), Mon-Fri 12-4pmETAnticipated Dates: Early August - Late November, temporary with the possibility of extending
ABOUT US: Who is CIS Abroad, and why do you want to work with us?
At CIS Abroad, we believe that education abroad offers students the best chance to realize their potential and change their world. We're a nationally recognized organization that offers transformative study, intern, and short-term programs in 22 countries and customized programs in over 50 countries across the globe. Our shared values-Passion, Fun, Cultural Curiosity, Trust, Change & Growth-form the foundation for all we do, and we look for employees who embody these values in their personal and professional lives. We are innovative and fast-moving, and have a fantastic home office complete with friendly office dogs! We are proud members of The Forum on Education Abroad, NAFSA, and Diversity Abroad.
JOB DESCRIPTION
The Advising Assistant is responsible for managing incoming inquiries and answering questions, directing students to appropriate resources, and moving applicants along in the process. This position reports to the Communications & Alumni Relations Coordinator.
SPECIFIC DUTIES
- Answer incoming calls from interested students, parents, and university advisors
- Engage with students via text message, chat, and email (questions about programs, how the process works, next steps, etc.)
- Refer students to additional team members and resources as needed
- Update the CRM with notes from communications with students
REQUIRED QUALIFICATIONS & SKILLS
- Ability to work independently and as part of a team
- Demonstrated attention to detail and follow through
- Exceptional customer service and time management skills
- Computer fluency in most major applications such as Google Suite (Docs, Forms, Sheets, etc)
- Outstanding written and oral communication skills
- Comfortable with a fast-paced and changing environment
- Customer service orientation
PREFERRED QUALIFICATIONS
- Experience working/volunteering/studying/traveling abroad
- Previous database/CRM/digital systems experience
- Previous office experience
- A strong understanding of diversity, equity, inclusion, and social justice
COMPENSATION AND BENEFITS
- $18.00-20.00 per hour
- Travel Agent Certification through IATAN: Provides discounts for travel, including accommodations and excursions, for company and personal use
- Paid sick time: 1 hour earned per 30 hours worked
- Company-provided laptop
- Flexible work environment
- Fun, flexible work environment frequented by furry pups
COMPANY & TEAM CULTURE: Who are we looking for?
We are looking for someone who is organized, can learn new systems quickly, enjoys engaging others in conversation, and is excited by the idea of helping students have a life-changing study or intern abroad experience. The successful member of the team has an ability to adapt quickly, work towards individual, team, and company goals, and a positive attitude.
CIS Abroad provides equal opportunity to all people regardless of age, race, religion, color, sex, gender, sexual orientation, national origin, or physical or mental disability. Equal opportunity applies to hiring, placement, promotion, salary determination, and all other conditions of employment. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document upon hire. By submitting your application materials to us you are also providing explicit consent for our People & Culture department to process that data within reasonable limitations under the scope of consideration for your employment. For details on how we handle sensitive data please view our Privacy Policy: https://www.CISAbroad.com/privacy-policy/
