IT Administrator
Location: Park Ridge, Illinois
Description: AANA is presently looking of IT Administrator right now, this position will be placed in Illinois. More complete informations about this position opportunity kindly see the descriptions. Founded in 1931, the American Association of Nurse Anesthetists (AANA) is the professional association representing more than 40,000 Certified Registered Nurse Anesthetists (CRNAs) nationwide. The AANA promulgates ! education, and practice standards and guidelines, and affords consultation to both private and governmental entities regarding nurse anesthetists and their practice. The AANA has an entry level IT position available.This incumbent will provide tier 1 helpdesk support to both internal and external entities, supporting AANA members with the AANA website and IT support calls. This position is responsible for ordering hardware, software, and other I.T. related purchases while maintaining relationships with key vendors. The IT Administrator supports the Sr. Director of Information Technology and assists in the development of documentation and standard operating procedures for the IT department. Essential Duties and Responsibilities: Provides direct user phone support on all Association hardware and software by answering user questions and assisting in problem identification and resolution. Determines source of computer problems (hardware, software, user access, etc.) Develops an! d maintains technical and procedural documentation, and assist! in the documentation of standard operating procedures. Provides continual coverage for Help Desk; respond to calls within department service level agreements. Troubleshoots computer/software problems at a tier 1 level and determine if escalation to tier 2 support is required. Sources vendors to help find best purchasing opportunities for AANA I.T. department. Place orders and follow up on scheduled deliveries and manage all RMAs, warranties, etc. Prepares and documents authorization for payment forms. Provides phone, email and web requests support for AANA members for access to AANAs web site. Provides support coverage for Infrastructure team in the event of absence. Performs other duties as assigned.
Qualifications: 2+ years experience required in a Help Desk environment 2+ years experience in MS Office utilities including MS Word, Excel, PowerPoint, Outlook and IE. 2+ years experience Active Directory account administration 2+ years experience Outlook/MS Excha! nge email accounts administration 2+ years experience supporting PC, notebook, and tablet computers including Mac, Android, iPhone and iPad. 2+ years experience troubleshooting computers, printers and software issues. Ability to organize work with minimum supervision. Skilled in performing detail work while maintaining accuracy and thoroughness. Strong verbal communication skills for contacts with AANA membership, associations, etc. Ability to manage multiple projects / tasks simultaneously Good written, organizational and interpersonal skills. A professional demeanor and an interest in working directly with and helping others. Education and/or Experience: High School diploma or GED; Associate degree preferred. CompTIA A+ certification - Desired MCP (Microsoft Certified Professional) - Desired Working Conditions: Job involves in-office work, performing a variety of tasks concurrently. Moderate overtime may be required, including occasional weekend hours. General office work! ing conditions exist.Physical Demands: The physical demands described h! ere are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand; walk and reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. The noise level in the work environment is usually moderate.The AANA is proud to offer a competitive salary as well as excellent benefits such as medical and dental insurance, defined pension, 401(k), and tuition reimbursement. Please visit us online at www.AANA.com for additional information. American Association of Nurs! e Anesthetists222 S. Prospect Ave.Park Ridge, IL 60068Web: http://www.aana.com
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If you were eligible to this position, please email us your resume, with salary requirements and a resume to AANA.
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This position will be started on: Sat, 09 Mar 2013 11:20:29 GMT